Refund and Returns Policy

At Tourlaxy, we strive to ensure that our customers are satisfied with their purchases. Please read the following policy carefully, as it explains when returns and refunds are accepted.

Return Eligibility

Returns are accepted only if Tourlaxy made a mistake or if the product is defective. Eligible return cases include:

  • The item you received is damaged

  • The item has visible manufacturing or printing defects

  • You received the wrong item, such as an incorrect size, color, design, or style compared to your order

Important Notice – No-Fault Returns

We do not accept returns or issue refunds if Tourlaxy did not make an error.

This means returns are not accepted for the following reasons:

  • You selected the wrong size, color, or style

  • You changed your mind after placing the order

  • You do not like the item for personal reasons

  • Minor color differences caused by screen or lighting settings

Returns and refunds are only approved when the issue is caused by a defect or a mistake on our side.

Return Request Process

If your order meets the eligibility requirements, please follow these steps:

  1. Submit a Return Request

    • You must contact us within 14 days of receiving your order.

    • Requests made after 14 days will not be accepted.

    • Email us at [email protected] with your order details and issue description.

  2. Return Shipping

    • Customers are responsible for all return shipping costs.

    • We recommend using a shipping method with tracking.

  3. Return Address

    • The return address will be provided after your return request is approved.

  4. Packaging Requirements

    • Items must be securely packaged.

    • Please include your order ID inside the return package.

Refund Policy

Refunds are issued only for approved returns that meet the conditions above.

  • Refunds may be full or partial, depending on the nature of the issue.

  • Refunds are processed to the original payment method used for the purchase:

    • PayPal: Usually processed immediately after approval

    • Credit/Debit Card: Please allow 5–10 business days for the refund to appear on your account

Additional Notes

  • Items returned without prior approval will not be refunded.

  • Tourlaxy reserves the right to deny any return or refund that does not comply with this policy.

If you have any questions or need assistance, please contact us at [email protected]. We’re always happy to help.